We want you to be delighted with every purchase from Potter World. If for any reason you are not completely satisfied, please review our returns policy below.
Physical Products
Physical merchandise may be returned within 30 days of receipt, provided items are in their original, unused, and unopened condition with all tags and packaging intact. To initiate a return, log in to your account, navigate to your order history, and select "Request Return." You will receive a return shipping label via email.
Once items are received and inspected at our fulfilment centre, refunds will be processed to your original payment method within 5–10 business days. Return shipping costs are the responsibility of the customer unless the item is defective or an error was made on our part.
Non-Returnable Items: The following items cannot be returned regardless of condition: personalised or custom-made products, intimate apparel, gift cards, and items marked as "Final Sale" at the time of purchase.
Damaged or Defective Items: If you receive a physical item that is damaged, defective, or materially different from the product listing, please contact us within 14 days of receipt with photographs of the damage. We will arrange a free return and issue a full refund or replacement at your preference.
Official Information
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