Returns & Refund Policy

Last Updated: 26th June 2026

We want you to be delighted with every purchase from Potter World. If for any reason you are not completely satisfied, please review our returns and refund policy below. By placing an order on Potter World, you acknowledge and agree to the terms outlined in this policy.

1. Acknowledgment of Purchase.

By completing a purchase on potterworld.shop, you confirm that: (a) you are the authorised holder of the payment method used; (b) you have reviewed and agree to the product description, pricing, and all applicable policies before placing your order; (c) you authorise Potter World to charge the payment method provided for the total order amount, including applicable taxes and shipping fees; and (d) you understand that all charges will appear on your statement as "POTTERWORLD" or "POTTER WORLD SHOP."

2. Return Eligibility — Physical Products.

Physical merchandise may be returned within 14 days of delivery (as confirmed by carrier tracking), provided items are in their original, unused, unworn, unwashed, and unopened condition with all original tags, labels, and packaging intact. To initiate a return, you must: (a) log in to your account at potterworld.shop; (b) navigate to your order history and select "Request Return"; (c) provide the reason for return; and (d) await approval and a return shipping label via email. Returns initiated outside the 14-day window, or without prior approval, will not be accepted and will be returned to the sender at the sender's cost.

3. Refund Processing.

Once returned items are received and inspected at our fulfilment centre (inspection may take up to 5 business days), approved refunds will be processed to your original payment method only within 5–10 business days. We do not issue refunds via alternative payment methods, store credit (unless requested by the customer), or cash. Return shipping costs are the responsibility of the customer unless the item is confirmed defective or an error was made on our part. Original shipping charges are non-refundable.

4. Non-Returnable Items.

The following items cannot be returned or refunded under any circumstances: personalised or custom-made products; intimate apparel; gift cards and digital vouchers; items marked as "Final Sale" or "Clearance" at the time of purchase; items that have been worn, washed, altered, or damaged by the customer; and items returned without original tags and packaging.

5. Damaged or Defective Items.

If you receive a physical item that is damaged, defective, or materially different from the product listing, you must contact us within 7 days of delivery with: (a) your order number; (b) photographs clearly showing the damage or defect; and (c) a written description of the issue. Upon verification, we will arrange a free return and issue a full refund or replacement at your preference. Claims submitted after the 7-day window may be declined.

6. Order Cancellation.

Orders may be cancelled within 1 hour of placement, provided the item has not already entered the fulfilment process. Once an item has been dispatched, it cannot be cancelled and must follow the standard return process outlined above. To request cancellation, email support@potterworld.shop immediately with your order number.

7. MANDATORY DISPUTE RESOLUTION — IMPORTANT.

Before filing any dispute, chargeback, or payment reversal with your bank, credit card company, or payment provider, you MUST first contact Potter World directly at support@potterworld.shop to attempt resolution. We are committed to resolving all genuine concerns promptly and fairly — typically within 24–48 hours. Filing a chargeback or payment dispute without first contacting us and allowing reasonable time (minimum 5 business days) for resolution constitutes a violation of these Terms and may result in: (a) permanent suspension of your Potter World account; (b) collection of the disputed amount through all available legal remedies; (c) reporting to fraud prevention databases; and (d) being barred from future purchases.

By completing a purchase, you expressly agree that you will contact Potter World at support@potterworld.shop before initiating any dispute or chargeback with your financial institution. You acknowledge that Potter World retains comprehensive transaction records — including order confirmation emails, delivery confirmation with tracking, IP address logs, device fingerprints, and account activity — and will use this evidence to contest any illegitimate chargebacks.

8. Friendly Fraud Notice.

Filing a chargeback or payment dispute for a product that was delivered as described, or for a transaction you authorised, constitutes "friendly fraud." Potter World actively monitors for and contests all fraudulent chargebacks. We maintain detailed records of every transaction, including but not limited to: signed delivery confirmations, GPS-verified delivery data from carriers, order confirmation emails (with timestamps), IP addresses and device information used at the time of purchase, account login history, and communication records. All evidence will be submitted to your financial institution and payment networks during the dispute process.

9. Governing Policy.

This Returns & Refund Policy forms part of the binding agreement between you and Potter World. In the event of any conflict between this policy and any other communication (verbal or written), this policy shall prevail. We reserve the right to update this policy at any time. Material changes will be posted on this page with an updated effective date.

10. Contact.

For all return, refund, or order-related enquiries, please contact: support@potterworld.shop — Include your order number in all correspondence for faster processing.